This policy applies to all orders placed via www.jpnsmartindia.com, both within India and internationally.

 

 

• Returns are accepted within 7 days of delivery.

• Items must be unused, undamaged, and returned in their original packaging with all tags intact.

• Return requests must be submitted to jpnsmartind@gmail.com before dispatching the item.

• Returns must be pre-approved by our customer service team before sending the product.

 

 

• Pickup may be arranged by our logistics partner or customers may self-ship the item.

• Return shipping costs may be covered by us only in case of wrong or damaged item delivery.

 

 

• Customers must bear all return shipping charges, customs, and duties.

• Only use trackable courier services.

• JPN Smart India is not liable for returns lost or delayed in transit.

 

 

• Refunds are initiated only after the returned item is received and inspected.

• Refunds will be processed to the original payment method within 0–7 working days.

• Refunds exclude original shipping charges, duties, and return courier costs.

 

 

• Customized or personalized products

• Gift cards and undergarments

• Items bought on clearance or during sale events

• Products returned without prior approval

 

 

• Orders can be cancelled only before shipment.

• Cancellation requests must be sent to jpnsmartind@gmail.com with the Order ID.

• Once dispatched, the order cannot be cancelled. However, it can be returned post-delivery as per our return policy.

 

 

• Refunds are not guaranteed for returns received after 30 days of delivery.

• Product colors or sizes may slightly vary due to individual device screen settings.

• All international refunds are subject to currency exchange rate fluctuations.

 

 

• Email: jpnsmartind@gmail.com

• Phone: +91-8178543418, +91-9643188601

• Website: https://jpnsmartindia.com