FAQ

Answer: We accept payments via UPI, Debit/Credit Cards, Net Banking, and popular Wallets. Razorpay and other secure gateways are integrated for smooth transactions.

Answer:
Yes, all transactions are processed securely through trusted payment gateways like Razorpay, Easebuzz, Worldline ensuring complete data protection.
Answer:
Currently, we accept payments from Indian cards and accounts only. International payments will be enabled soon.
Answer:
Once your order is shipped, you will receive a tracking link via SMS or email. You can also track your order by logging into your JPN Smart India account.

Delivery is free for orders above ₹999. A small delivery charge may apply for smaller orders depending on your location.

You can raise a return request within 7 days of delivery. Refunds are processed to the original payment method after inspection of returned goods.

 

Answer: Currently, we do not offer COD. All orders must be prepaid through secure online payment methods.

Sometimes payment failures occur due to network or bank issues. If the amount is deducted and the order is not confirmed, it will be auto-refunded within 5-7 working days.

Please check your email and SMS for confirmation. If not received, contact our support at jpnsmartind@gmail.com with payment details.

Payment Gateways are PCI DSS Level 1 compliant, the highest level of security standard. Your card details are encrypted and never stored on our servers.